Return Policy

Last updated: August 1, 2026

Return Window

We accept returns within 30 days of delivery for non-personalized items in their original, unused condition. Items must be in their original packaging with all accessories included.

Personalized Items

Due to the custom nature of personalized products (engraved pens, custom mugs, monogrammed notebooks, etc.), these items are non-returnable unless there is a manufacturing defect or an error in the personalization.

How to Start a Return

1. Email us at info@coworkersgift.com with your order number and the reason for return.
2. We'll send you a return authorization and shipping instructions within 24 hours.
3. Pack the item securely in its original packaging.
4. Ship the item to: Coworker's Gift, 111 NE 1st St, Miami, FL 33132.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of receiving your order. Please include photos of the damage. We'll send a replacement at no cost to you, or issue a full refund.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a non-personalized item for a different size or color, please follow the return process and place a new order for the desired item.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Original shipping charges are non-refundable.

Contact Us

Questions about returns? Email info@coworkersgift.com or call +1 (305) 203-0533.